Shopping Information
Below are some of are common questions about orders
1. Do You Ship Internationally?
Yes, we ship worldwide. Your heritage-inspired pieces from Craftloom can be delivered to your doorstep, wherever you are.
2. How Long Will It Take To Get My Package?
Domestic orders are usually delivered in 4–7 working days. International shipping may take 10–15 days depending on location.
3. What Shipping Methods Are Available?
We partner with trusted logistics providers like Bluedart, Delhivery, and FedEx to ensure safe and timely delivery.
4. Why Won’t My Payment Go Through?
Please check if your card has international transactions enabled or try using another payment method. You can also contact us if the issue continues.
Payment Information
Below are some common questions about shipping, returns, and exchanges
1. What Payment Methods Are Accepted?
We accept all major credit/debit cards, UPI, Google Pay, PhonePe, Net Banking, and international cards via Razorpay/Stripe.
2. Is Buying On-Line Safe?
Absolutely. We use secure payment gateways with SSL encryption to ensure your data is protected at all times.
3. Evening earth replenish land that his place?
Yes, COD is available on selected pin codes within Netherland.
4. Land had man doesn't the very a doesn't?
Yes, an invoice is automatically sent to your email upon successful order placement.
Orders and Returns
If you have an issue or question that requires immediate assistance
1. How do I place an Order?
Simply browse the collections, choose your favorite piece, click “Add to Cart,” and follow the checkout process.
2. How Can I Cancel Or Change My Order?
Contact us within 24 hours of placing your order at info@thecraftloom.com or via WhatsApp for changes or cancellations.
3. Do I need an account to place an order?
No, you do not need to create an account to place an order. You can checkout as a guest quickly and easily. However, creating an account allows you to track your orders, save your details for faster checkout, and view your order history in the future.
4. How Do I Track My Order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a tracking link. You can use this link to check the real-time status of your delivery.
If you have created an account, you can also log in and track your order directly from your account dashboard. If you need any further assistance, feel free to contact our support team.
5. Who should I to contact if I have any queries?
If you have any questions or need assistance, please feel free to contact our customer support team. You can reach us via email, phone, or through the contact form on our website.
Our support team is always happy to help and will respond to your query as soon as possible.
6. How Can I Return a Product?
If you are not completely satisfied with your purchase, you can request a return within our return period. Simply contact our customer support team with your order details, and we will guide you through the return process.
Please ensure the product is unused, in its original packaging, and in the same condition as received. Once we receive and inspect the returned item, we will process your refund or exchange accordingly.