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Refund and Return Policy

We provide a free and straightforward return and exchange process for non-ceramic products, with no questions asked. You have 15 days from the date of delivery to fill out the return/exchange request form. Please send the product back to our studio after submitting the form. For all return or exchange queries, contact us solely via the email provided on this page: mayuri@thecraftloom.com.

Shipping Address for Returns:

TheCraftLoom - House of Artisans
Rode Zee 7, 3825 WP, Amersfoort
Needalland

Phone Number: + (31) 653858001

Please note:

  1. We do not arrange return pickups.
    Return shipping costs will be your responsibility if you decide to return the product. For refunds, we will reimburse the amount paid for the products, excluding any shipping fees.


  2. Refund Process:
    Refunds will be processed within 10 days after we receive your returned item and the amount will reflect in your bank account within 15 business days. Note that refunds and bank transfers apply only to prepaid/online payments made on our website. Orders paid via Cash on Delivery (COD) will receive a coupon code for the same amount, redeemable within 30 days of issuance.


  3. Exchange Process:
    Once we receive your return, we will issue a unique exchange code equivalent to the value paid for the product (excluding any shipping charges). This process may take up to 15 working days after the return reaches our studio.


  4. Return Condition:
    Please ensure the products are unused and returned in the same condition as received. If items are found used or damaged, we will not be able to process refunds or exchanges.


For any queries or further assistance, feel free to email us at mayuri@thecraftloom.com or send us a message on WhatsApp [Insert Needalland WhatsApp number]. We respond to messages Monday to Saturday, from 10:30 am to 5:00 pm.

Please maintain all communication either through email or WhatsApp for order-related inquiries.

  1. Retail Purchases:
    For purchases made via a retail store or a third-party site, inquiries should be directed to the respective retailer.

Cancellation Policy

Orders are typically shipped within 2-3 days of receipt. You can request to cancel your order until it has been dispatched. Once dispatched, an email confirmation with tracking details will be sent to your registered email ID. TheCraftLoom reserves the right to cancel orders if necessary, and any communication regarding cancellations or applicable refunds will be processed in a timely manner.

Happy shopping!